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Genesys AI

4.7

Genesys AI delivers personalized customer experiences through intelligent automation and predictive engagement. It helps organizations orchestrate seamless customer journeys across voice, digital, and self-service channels.

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Key Features

  • Predictive engagement
  • Journey orchestration
  • Voice and digital AI
  • Workforce engagement
  • Analytics and reporting
  • Cloud contact center

Pricing

Custom enterprise pricing.

Alternative Tools

  • NICE inContact
  • Five9
  • Talkdesk